Unavoidable Studio Ltd uses carefully selected third-party service providers ("sub-processors") to deliver parts of the Unavoidable CRM service. All sub-processors are contractually bound to protect your data with appropriate security measures.
Transparency commitment: we will notify customers of material changes to this list (additions or removals of sub-processors) via email, at least 14 days before the change takes effect.
| Provider | Purpose | Location | Data processed | Privacy policy |
|---|---|---|---|---|
| Twilio Inc. | SMS and voice calling infrastructure | USA (SCCs in place) | Phone numbers, message content, call audio (if recorded) | twilio.com/legal/privacy |
| Retell AI, Inc. | AI phone receptionist and outbound AI calls | USA | Caller audio, transcripts, call metadata | retellai.com/privacy |
| Stripe (when applicable) | Card payment processing | Ireland / USA (SCCs in place) | Name, email, card details (we do not see the card number) | stripe.com/privacy |
| Our hosting provider | Server infrastructure and storage | UK / EU | All data stored by the Service | Provided on request |
| Transactional email provider | Sending operational and marketing emails | UK / EU / USA (SCCs in place) | Email addresses, email content | Provided on request |
| Anthropic / OpenRouter | AI features (content generation, chatbot) | USA (SCCs in place) | Prompts and context sent to AI (no storage beyond processing time) | anthropic.com/legal/privacy |
| Cloudflare (if used) | CDN and DDoS protection | Global | IP addresses, request metadata | cloudflare.com/privacypolicy |
| Postcodes.io, maintained by Ideal Postcodes Ltd From 11 November 2026 |
Working out travel time and mileage between jobs: online booking that fits around jobs, and fuel cost per route | UK / EU | A UK postcode on its own. No names, contact details or other information are sent. | Ideal Postcodes data processing |
| Google Fonts / Google Analytics | Font serving, website analytics (consent-based) | USA (SCCs in place) | IP address, browser/device info, usage patterns | policies.google.com/privacy |
Before engaging a sub-processor, we review:
For questions about sub-processors or to request a copy of our Data Processing Agreement, email info@unavoidablecrm.com.