Every conversation, booking and payment on one platform. An AI receptionist that answers the calls you can’t. Built in the UK, for teams that move fast.
Every module talks to every other, in real time, on your data. Multi-tenant, row-scoped, UK hosted.
Retell voice agent trained on your knowledge base. Answers, takes details, follows up. 24/7. Sub-second latency.
SMS, WhatsApp, email and voice threads collapse onto a single contact. Zero tab hopping.
Take a call, book the slot, send the invoice. All from the same screen. Payment plans included.
Revenue, calls, bookings, conversion. Live. No CSV exports, no data warehouse setup.
Paste your website URL. We crawl and propose 25 KB entries for your receptionist to use. Ship in minutes.
2FA, role-based access, session timeout, audit log and nightly encrypted backups. Keys and passwords encrypted at rest.
A quick tour of the four modules most tenants use every hour.
Every inbound call answered in under a second, in British English, on your knowledge base. Books appointments straight into the calendar. Escalates to your team when it needs to.
SMS, WhatsApp, email and voice on a single contact record. No more tab-switching, no more “did we already reply?” The whole conversation history sits on the contact card with search across all channels.
Every booking creates a contact. Every completed job triggers an invoice. Payment plans split invoices into weekly or monthly instalments, chased automatically by SMS and email until paid.
Bring your own accounts, keep your provider bills separate, avoid vendor lock-in.
Need something not listed? Tell us and we will look at building it.
Aggregate stats across every tenant on the platform right now.
You connect your own Twilio and Retell accounts and pay those providers directly. We never take a cut.
Ballpark provider rates (2026): Retell voice ~13p/min, Twilio UK SMS ~5p per outbound (inbound free), Twilio UK number ~£1/month.
Your customer data lives in UK data centres. Keys and passwords are encrypted, backups are encrypted every night, and a full DPA is available on request. We take data protection as seriously as you do.
All application servers and databases live in UK data centres. Data does not leave the UK for storage. No transatlantic transfer risk.
All traffic runs over HTTPS with HSTS. Passwords are hashed. API keys, email passwords and connection tokens are encrypted with AES-256. Nightly backups are encrypted before they are stored.
Our standard GDPR-compliant DPA is available on request from info@unavoidablecrm.com. Signed within 24 hours.
Full public list of every third party that touches your data (Twilio, Retell, Stripe, GoCardless, PayPal). 30-day notice on any change.
Export your contacts to CSV at any time. Need everything? Ask and we send a full export within 48 hours. GDPR Article 20 covered.
Ask us to close your account and we delete your data from the live system within 30 days. Backups roll off automatically after 14 days.
If a personal-data breach affects your records, we notify you within 72 hours, exceeding GDPR’s minimum standard.
2FA required for owner and admin roles. Session timeout per tenant. Every request is checked so one company can never see another company's data.
Every plan includes every feature. No add-ons, no upgrades to unlock things you thought you were buying. Beyond the platform, you bring your own Twilio, Postmark and Retell so we never touch your provider spend.
Billed monthly, cancel anytime. Annual saves 17%. See full pricing or live status.
Feature-for-feature, no marketing spin. If a competitor does something we don’t, we say so.
| Feature | Unavoidable | HighLevel | HubSpot Starter | Salesforce SMB |
|---|---|---|---|---|
| AI receptionist (voice) | ✓ Retell + GPT 5.1 | Add-on ($297+) | ✗ | ✗ |
| Zero markup on voice/SMS | ✓ BYO providers | Rebilled with margin | Rebilled | Rebilled |
| UK hosted (data) | ✓ | US | EU option | EU option |
| Unified inbox (SMS+email+voice) | ✓ | ✓ | Email only | Add-on |
| WooCommerce sync | ✓ 4-hourly | ✗ | Via Zapier | AppExchange |
| Bookings + payment plans | ✓ | ✓ | ✗ | Add-on |
| Multi-tenant / white-label | ✓ Row-scoped | ✓ | ✗ | Enterprise only |
| Auto knowledge base (web crawl) | ✓ | ✗ | ✗ | ✗ |
| Public trust centre + status page | ✓ | Status only | ✓ | ✓ |
| DPA on request | ✓ 24h | ✓ | ✓ | ✓ |
| Entry price | £29/mo | $97/mo | £15/user/mo | £20/user/mo |
| AI receptionist entry price | £29/mo tier | $297/mo tier | N/A | N/A |
Data compiled July 2026. Prices in GBP where published, USD elsewhere.
No AI-only chatbots pretending to help. Real replies from real people.
Twilio and Retell walked through step by step with deep links, screenshots and a “book a call” fallback at every step.
See the setup guide →Screen-share with Andrew, get Twilio + Retell + your first receptionist call live in under 20 minutes. Available on every tier.
Book a call →Email info@unavoidablecrm.com and get a real reply within one business day. Urgent issues escalate to me directly.
Email support →Our AI receptionist paid for the whole platform in its first week. We would never go back.
14 days free. No card required. Onboarded to your first live call in under an hour.
Start free trial →