Short answer: Commusoft is field service software for established firms. Its own plans page says it is designed for businesses with six or more staff, licenses every office user and engineer, uses a 12-month contract on standard plans, and does not publish prices. Unavoidable CRM publishes its prices, from £29 a month per business with no contract, and is aimed at sole traders and small teams who need calls answered, enquiries followed up and jobs and invoices in one place. These two products are mostly built for different sizes of business.
Commusoft details are from its UK plans page on 22 October 2026. Because Commusoft does not publish prices, we cannot show a like-for-like cost. Ask Commusoft for a quote for your team.
| Commusoft | Unavoidable CRM | |
|---|---|---|
| Published prices | No. Plans are named but not priced | Yes. Solo £29, Team £149, Agency £399 a month |
| Plans | Go Paperless, Customer Journey, Automation | Solo (1 user), Team (5 users), Agency (unlimited users) |
| Who needs a licence | All office staff, managers and engineers who use it | Up to the user limit of your plan |
| Contract | 12-month contract on standard plans, with monthly rolling and daily licences on top | Monthly or yearly, cancel any time. Yearly saves 20% |
| Team size | Designed for 6 or more staff | Solo for 1 person, Team for up to 5, Agency for unlimited users |
| Call answering | No call answering described | AI receptionist on every plan |
| Add-ons | Fleet+, Sales+, with AI:den+ and Analytics+ listed as coming soon | None. Every feature on every plan |
Texts, calls and AI receptionist minutes are not in our plan price. They go on your own Twilio and Retell accounts at the provider’s price, with no markup from us. Typical costs in October 2026: a UK text about 4p to 5p, the AI receptionist about 10p to 15p a minute, a UK phone number about £2.65 a month. See how usage works.
Unavoidable CRM suits sole traders and small teams (up to five on Team, more on Agency) who want transparent monthly pricing, calls answered and enquiries followed up automatically.
Commusoft suits established firms with six or more staff, office-based planners and many engineers, who are happy with a 12-month contract in return for depth.
Unavoidable CRM does not suit a large heating or facilities firm that needs fleet tracking, offline mobile working and asset registers today.
Check your contract end date first. Then export your customers as a spreadsheet and import them in Contacts, and book the free 15-minute setup call. Related reading: Commusoft alternatives, Unavoidable CRM for trades and the best CRM for UK trades round-up.
Commusoft does not publish prices on its UK plans page. It licenses every office user and engineer, and its standard plans use a 12-month contract. Ask Commusoft for a quote. Unavoidable CRM is £29, £149 or £399 a month with every feature on every plan.
Commusoft says it is designed for businesses with six or more staff. Sole traders and small teams are usually better served by tools priced for their size, such as Unavoidable CRM Solo at £29 a month.
No. You can pay monthly and cancel any time, or pay yearly and save 20%.
Yes. It stores numbered certificates against the customer and job, and service contracts can book the next visit for you.
Yes. The AI receptionist answers in natural British English, uses your business name and price list, and books visits. Missed callers get a text back within seconds.
14-day free trial, every feature, no card needed. From £29 a month per business.
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