WooCommerce sync
Orders and customers flow in from your website automatically, each linked to the right person.
- Every buyer tagged with what they bought
- Camping and other options tagged too
- Refunds tracked
For tour operators
Every booking, traveller and payment in one place.
Built with a real UK festival tour operator. Unavoidable CRM pulls in your website bookings, sends every traveller the right details for what they bought, and keeps track of deposits and instalments.
From £29 a month, or save 20% yearly · every feature · UK hosted · texts and calls at cost
Overnight on your website
Weekend 1 package + campingBooked at 11pm
Tagged with what they boughtIn seconds
Confirmation emailOnly their sections
Questions from travellersOne inbox
Sound familiar?
Where the time and the money slip away.
Bookings and customers live apart.Copying names between your shop, spreadsheets and email takes hours, and mistakes creep in.
The same questions, again and again.What to bring, when to pay, where to meet. The inbox fills up before every trip.
Instalments get missed.Payment plans help sales, but only if someone keeps track of the late ones.
Past travellers are hard to reach.Your best customers are already in your shop, but there is no easy way to find and message them.
Made for trips, travellers and payment plans.
The tools a tour business needs, with every feature on every plan.
One confirmation for every booking
Write a section once per package, weekend, camp or extra. Each traveller only sees the sections for what they bought.
- One email covers every combination
- Order summary and details included
- Sent from your own address
Traveller updates
Automatic emails before and after each trip, with marketing and service messages kept separate.
- People who unsubscribe still get their trip details
- One-click unsubscribe on marketing
- Bounces stopped automatically
Deposits and instalments
Track deposits and payment plans against each traveller and order.
- Scheduled payments from your shop
- Payment plan reminder sequences
- Late invoices chased by email for you
WhatsApp, texts and one inbox
Reach travellers where they already are, with every reply in one shared inbox.
- Texts, WhatsApp, email and calls together
- Sorted by who is waiting for a reply
- Whole team sees the full story
AI receptionist
Answers calls about dates, prices and availability 24 hours a day.
- Answers from your trip details
- Takes a message when a person is needed
- Transcript of every call
Busy season, handled.
What a normal week looks like with Unavoidable CRM doing the admin.
11pmA traveller books a festival weekend with camping on your website. Seconds later they are in the CRM, tagged for that trip and camp, with their confirmation sent.
2 weeks outEvery traveller gets the joining details for their weekend. Questions come back into one inbox the whole team can see.
Instalment dueEvery order and payment sits on the traveller's record, so you can see who still owes what. Late invoices are chased by email for you.
After the tripA thank-you and review request go out, and the next trip is announced to everyone who showed interest.
Your data, looked after.
The same standards for every business on the platform.
Stored in the UKUK data centres, with encrypted nightly backups.
Only your businessNo other business can ever see your records.
Signed agreementSign our data protection agreement inside the CRM.
Texts and calls at costYour own Twilio, Retell and Postmark accounts.
Questions
Straight answers. Anything else, email info@unavoidablecrm.com.
Does it work with WooCommerce?
Yes. Orders and customers sync from your WordPress shop, and each booking is matched to the right contact and tagged with what they bought.
Can each traveller get different details?
Yes. Booking sections let one confirmation email show each traveller only the parts for their package, weekend, camp and extras.
Can I send marketing and trip updates separately?
Yes. Marketing emails and service messages are sent separately, so people who unsubscribe from marketing still get their trip details.
Is it GDPR friendly?
Data is stored in the UK, every marketing email has a one-click unsubscribe, bounces are stopped automatically, and you sign our data protection agreement inside the CRM.
How long does setup take?
Most operators are connected and sending their first confirmations within a day. We help you connect your shop on a free 15-minute call.
Less admin. More time on trips.
14 days free, no card. Set up on a free 15-minute call with Andrew.