Straight answers.
The things people ask us most. Can't see yours? Email info@unavoidablecrm.com and Andrew will reply.
Getting started
How does the free trial work?
You get 14 days with every feature and no card needed. When the trial ends nothing is charged without your say-so: you add a card and pick a plan from Billing, or your account pauses until you do.
Can I import my existing contacts?
Yes. Upload a spreadsheet (CSV) from Contacts and match the columns. If you sell online, WooCommerce orders and customers can sync in too.
Can someone help me set up?
Yes. Every plan includes a free 15-minute setup call with Andrew. Inside the CRM there is a setup checklist, step-by-step guides and a Help button on every page.
Does it work on my phone?
Yes. The whole CRM works in your phone's browser, and you can add it to your home screen so it opens like an app.
Can I try it before signing up?
Yes. Our demo has three example businesses (a trades firm, a clinic and a tour operator) that you can click around straight away, without an account.
Pricing and billing
Is every feature on every plan?
Yes. Solo, Team and Agency have the same features. The plans differ by how many people can sign in and how many contacts you keep, plus white-label on Agency.
What else will I pay?
Only your own usage: texts (sent and received), phone calls in and out, AI receptionist minutes and email sending. These go on your own Twilio, Retell and Postmark accounts at their price. We never add a markup.
Can I pay yearly?
Yes. Paying yearly saves 20%. Choose monthly or yearly when you add your card on the Billing page.
When am I charged?
Monthly plans are charged on the 1st of each month. Yearly plans are charged once a year, starting on the 1st of the next month.
Can I change plan or cancel?
Yes. Change plan from Billing as you grow, or cancel any time. There is no contract on monthly plans.
AI receptionist
What does the AI receptionist do?
It answers your phone 24 hours a day, answers questions from your own information, takes messages and can book appointments into your calendar. Most businesses use it for missed and out-of-hours calls alongside their team.
What if it gets something wrong?
Every call has a full transcript in the CRM. You can correct the information it uses, and it passes callers to your team when it is unsure.
Do I have to use Twilio and Retell?
Yes, for now. Twilio provides your number, texts and calls, and Retell provides the receptionist's voice. Both accounts are yours, so you see your own bills.
Your data
Where is my data stored?
Your CRM data and backups are stored in UK data centres. Some providers you connect, such as Retell and Postmark, process data in the USA or EU. The full list is on our security page.
Do you have a data processing agreement?
Yes. Admins can read and sign it inside the CRM under Your data and GDPR, and the signed copy is kept on your account. You can also read it on our website.
Can other businesses see my data?
No. Every request is checked so one business can never see or change another business's records.
Can I export my data?
Yes. Export your contacts to a spreadsheet at any time, or ask us for a full export.
Can I white-label the CRM?
Yes, on the Agency plan. Your logo and branding on the CRM for your own clients.
Still wondering?
Try it free for 14 days, or book a free 15-minute call with Andrew.