CRM for builders and small building firms

Short answer: Unavoidable CRM gives a small UK building firm one place for enquiries, quotes, jobs, customer messages and invoices, with an AI receptionist and automatic quote follow-ups, from £29 a month and with email sending included. The Team plan covers five people for £149 a month.

What builders need from a CRM

• Every enquiry logged, from the phone, your website form and WhatsApp.
• Quotes and estimates tracked so you know what is out, what has been accepted and what needs a nudge.
• Jobs organised, with notes, photos and the people working on them.
• Staged invoices and payments chased automatically.
• A team that can share the work without paying for every extra login.

How Unavoidable CRM helps builders

• Pipeline: see every enquiry and quote by stage, from first call to signed off.
• Quotes with e-signature and automatic follow-ups.
• AI receptionist and missed-call text back for the calls you cannot take on site.
• Jobs and routes for the day’s visits.
• Invoices and card payments with automatic reminders.
• Per-business pricing: Team covers five users for £149 a month.

What it costs

Every plan has every feature. You choose by people and contacts: Solo £29 a month (1 user, 1,000 contacts), Team £149 (5 users, 10,000 contacts) and Agency £399 (unlimited users and contacts, plus white-label). Paying yearly saves 20%. Email sending is included. Texts, calls and AI receptionist minutes go on your own Twilio and Retell accounts at the provider’s price, with no markup.

For a one-person business the Solo plan at £29 a month is usually enough. As a rough guide, 150 minutes of AI receptionist time a month is £15 to £22.50 at provider prices, and a UK number is about £2.65 a month.

How to try it properly

Use the 14-day trial on a real week. Point your missed calls at the AI receptionist, send your next few quotes through the CRM and let the follow-ups run. Then count how many enquiries you would otherwise have lost. If you want a hand setting it up, every plan includes a free 15-minute call with Andrew, the founder.

Related: CRM for trades, how missed-call text back works, following up quotes without being pushy and pricing.

FAQs

What is the best CRM for builders in the UK?

The best one is the one that fixes where you lose work. If you miss calls on the job and forget to chase quotes, Unavoidable CRM is built for that: an AI receptionist, missed-call text back and automatic quote follow-ups from £29 a month.

Can a CRM answer my phone while I am working?

Yes. Unavoidable CRM’s AI receptionist answers 24 hours a day, takes details, books visits into your calendar and passes callers to you when it is unsure. Every call has a transcript.

Does it work on my phone?

Yes. The whole CRM works in your phone’s browser and you can add it to your home screen so it opens like an app.

Is Unavoidable CRM priced per user?

No, per business. Solo is one user for £29, Team is five users for £149 and Agency is unlimited users for £399 a month.