CRM for heating engineers and boiler engineers

Short answer: Unavoidable CRM helps UK heating and boiler engineers answer breakdown calls when they are on a job, remind customers when their service is due, and chase boiler quotes automatically, from £29 a month with email sending included.

What heating engineers need from a CRM

• Breakdown calls answered. In winter, a customer without heating rings until someone picks up.
• Annual service reminders that bring customers back every year without you keeping a spreadsheet.
• Boiler replacement quotes followed up, because these are almost always compared against other installers.
• Records and certificates kept against the property and customer.
• A diary you can run from the van.

How Unavoidable CRM helps heating engineers

• AI receptionist: takes breakdown details, books visits into your calendar and puts urgent calls through to your mobile.
• Reminders and sequences: set up a service reminder once and the CRM emails or texts customers when they are due. Email sending is included.
• Quotes with e-signature and automatic chasing for installs and replacements.
• Jobs and routes: today’s visits with a route map.
• Invoices and card payments with automatic reminders.
• Review requests after a job, so your Google reviews keep growing.

What it costs

Every plan has every feature. You choose by people and contacts: Solo £29 a month (1 user, 1,000 contacts), Team £149 (5 users, 10,000 contacts) and Agency £399 (unlimited users and contacts, plus white-label). Paying yearly saves 20%. Email sending is included. Texts, calls and AI receptionist minutes go on your own Twilio and Retell accounts at the provider’s price, with no markup.

For a one-person business the Solo plan at £29 a month is usually enough. As a rough guide, 150 minutes of AI receptionist time a month is £15 to £22.50 at provider prices, and a UK number is about £2.65 a month.

How to try it properly

Use the 14-day trial on a real week. Point your missed calls at the AI receptionist, send your next few quotes through the CRM and let the follow-ups run. Then count how many enquiries you would otherwise have lost. If you want a hand setting it up, every plan includes a free 15-minute call with Andrew, the founder.

Related: CRM for trades, how missed-call text back works, following up quotes without being pushy and pricing.

FAQs

What is the best CRM for heating engineers in the UK?

The best one is the one that fixes where you lose work. If you miss calls on the job and forget to chase quotes, Unavoidable CRM is built for that: an AI receptionist, missed-call text back and automatic quote follow-ups from £29 a month.

Can a CRM answer my phone while I am working?

Yes. Unavoidable CRM’s AI receptionist answers 24 hours a day, takes details, books visits into your calendar and passes callers to you when it is unsure. Every call has a transcript.

Does it work on my phone?

Yes. The whole CRM works in your phone’s browser and you can add it to your home screen so it opens like an app.

Can the CRM remind customers when their boiler service is due?

Yes. You can set up automatic reminders by email or text. Email sending is included in your plan; texts are billed by the provider at cost.