This Privacy Policy explains how Unavoidable Studio Ltd ("Unavoidable", "we", "us") collects, uses, and protects personal data when you use the Unavoidable CRM service at unavoidablecrm.com (the "Service"), including this website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Unavoidable Studio Ltd
Company Number: 17367981
Registered address: 152 Osmondthorpe Lane, Leeds, LS9 9EG, United Kingdom
Data Protection contact: info@unavoidablecrm.com
Phone: 0113 223 4884
We are registered with the UK Information Commissioner's Office (ICO) as a data controller and processor.
We collect different types of data depending on how you interact with us.
If a business uses Unavoidable CRM to manage their relationship with you (e.g. you're a customer of a plumber who uses our CRM), we may process data about you on their behalf, including:
In this case, the business is the Data Controller and Unavoidable is the Data Processor. To exercise your rights over your data, contact that business directly. If you're unable to reach them or they don't respond, contact us at info@unavoidablecrm.com and we'll help.
| Purpose | Lawful basis |
|---|---|
| Providing the Service to you | Contract |
| Processing your payments | Contract + legal obligation (tax records) |
| Sending you operational emails (e.g. password reset, security alerts) | Legitimate interests |
| Sending you marketing emails about Unavoidable CRM | Consent (you can opt out anytime) |
| Processing data on behalf of our customers | Contract (with our customer) |
| Analytics and service improvement | Consent (via cookie banner) |
| Keeping records to meet legal requirements (e.g. HMRC) | Legal obligation |
| Preventing fraud and securing our systems | Legitimate interests |
We share data with carefully selected third parties who help us deliver the Service. We do not sell data to anyone. Ever.
See our sub-processor list for the current list. Key processors include:
All sub-processors are contractually bound to process data only on our instructions and to protect it with appropriate security measures. Where data is transferred outside the UK (e.g. to the USA), we ensure Standard Contractual Clauses or equivalent safeguards are in place.
We may disclose data if required by law, court order, or to protect our legal rights, safety, or the rights and safety of others.
If Unavoidable Studio Ltd is sold, merged, or acquired, personal data may transfer to the new owner. We'll notify affected users in advance where practical.
Under UK GDPR you have these rights:
You can request a copy of the personal data we hold about you. We'll respond within 30 days. Email info@unavoidablecrm.com.
You can correct inaccurate data. For account data, update it yourself via /settings. For data we hold about you for other reasons, email us.
You can request deletion of your personal data. Note: we may need to retain some data for legal reasons (e.g. financial records for 7 years). Request via info@unavoidablecrm.com.
In certain circumstances you can ask us to temporarily stop processing your data (e.g. while you contest its accuracy).
You can get your data in a structured, machine-readable format to transfer to another service. Email us or use the data export feature (where available).
You can object to processing based on legitimate interests. For direct marketing, this right is absolute - we'll stop immediately. Click the unsubscribe link in any marketing email or email us.
Where we process data based on consent (e.g. marketing emails, analytics cookies), you can withdraw consent at any time without affecting the lawfulness of earlier processing.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office:
Website: ico.org.uk/make-a-complaint
Phone: 0303 123 1113
We'd appreciate the chance to resolve your concern first - email info@unavoidablecrm.com.
We use cookies for essential Service functions (e.g. keeping you logged in) and, with your consent, for analytics. See our cookie banner for details and to manage preferences.
Some of our sub-processors are based outside the UK (e.g. Twilio and Retell AI in the USA). Where data is transferred internationally, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
Our Service is not directed at children under 18. We don't knowingly collect data from children under 18. If you believe we have, contact us immediately.
We don't use your personal data for automated decision-making that produces legal or similarly significant effects.
We may update this policy. We'll notify you of material changes via email or in-app notice. The "last updated" date at the top of this page shows the most recent revision.
Questions about this policy or how we handle your data:
Unavoidable Studio Ltd
Attention: Data Protection
152 Osmondthorpe Lane
Leeds, LS9 9EG
United Kingdom
Email: info@unavoidablecrm.com
Phone: 0113 223 4884